So my HTC 10 has a yellow tint on the screen at the bottom so I want to swap it out for a new one. Their only course of action is to return the old one and place as new order. Giving them another $640. Now I have tied up $1,200 into HTC. I have to pay for and organize my own return label and I also lose out on the overnight shipping I paid on my original order. They won't overnight me the new order, when they should since its their defect. I really do not feel good about trusting HTC/digital river with another $630 hoping my refund and return goes smoothly. Especially after the launch troubles.
Just wanted to give anyone a heads up about the recourse if your htc 10 has a defect or problem. Only process is to return and place a new order and it will cost you another $10 for over night shipping again. So because they made a defect unit it costs me another $10 to get what I ordered and a good unit. I know the process is usually the same with having another hold on my card but I do not like having to pay overnight shipping again. Might just return and jump ship instead of risking more problems.
Just wanted to give anyone a heads up about the recourse if your htc 10 has a defect or problem. Only process is to return and place a new order and it will cost you another $10 for over night shipping again. So because they made a defect unit it costs me another $10 to get what I ordered and a good unit. I know the process is usually the same with having another hold on my card but I do not like having to pay overnight shipping again. Might just return and jump ship instead of risking more problems.
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