Hi. I'm unexperienced with this in general, so please bear with me. I treid to search similar threads but didn't find anything about my problem exactly.
I've a rooted European (Exynos, Polish or German distribution) version of Note 4. I don't run any custom OS nor did I make any changes to my phone in the last few months. As of now, it's running Lollipop.
A few weeks ago, my phone started randomly rebooting. I blamed it on old apps, did a check with antivirus and uninstalled some apps I wasn't sure about. But the problem grew worse (reboot every few minutes). I've erased all apps that had something to do with my root (Lucky Patcher was constantly popping up in my SU logs in the same minute my phone rebooted, so I uninstalled all patched app and then Lucky Patcher), deleted almost everything, checked that system apps were all the newest version. Nothing helped so I thought a factory reset seems like the best option now. I went to the Settings and did a factory reset.
But now I'M STUCK. There is this picture of the Android with the blue web that should be turning (but isn't) the screen says "Systemupdate wird installiert" (system update is installing), the picture disappears (black screen) and comes back every few seconds. There is no blue line signalising progress or anything. All this for some two hours now.
I don't want to try anything myself because I don't want to make my phone a brick. Does any of you know what my problem could be? Thanks.
I've a rooted European (Exynos, Polish or German distribution) version of Note 4. I don't run any custom OS nor did I make any changes to my phone in the last few months. As of now, it's running Lollipop.
A few weeks ago, my phone started randomly rebooting. I blamed it on old apps, did a check with antivirus and uninstalled some apps I wasn't sure about. But the problem grew worse (reboot every few minutes). I've erased all apps that had something to do with my root (Lucky Patcher was constantly popping up in my SU logs in the same minute my phone rebooted, so I uninstalled all patched app and then Lucky Patcher), deleted almost everything, checked that system apps were all the newest version. Nothing helped so I thought a factory reset seems like the best option now. I went to the Settings and did a factory reset.
But now I'M STUCK. There is this picture of the Android with the blue web that should be turning (but isn't) the screen says "Systemupdate wird installiert" (system update is installing), the picture disappears (black screen) and comes back every few seconds. There is no blue line signalising progress or anything. All this for some two hours now.
I don't want to try anything myself because I don't want to make my phone a brick. Does any of you know what my problem could be? Thanks.
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