So my mom's G3 started acting weird a couple weeks ago, it would randomly shut down but could be started without big problems. However yesterday it shut down and when we tried to restart it it became stuck in a bootloop. I've thought about hard reset but my mom has some pretty important stuff on it and prefers not to lose it. I've also thought about kdz flash but since I'm not sure about her phone's current firmware (i'm sure that it's lollipop, but I don't know which exact version) I can't do anything.
How can I solve this, or, at least, know which exact firmware is the phone running ?
By the way it's a 100% stock phone, no root no recovery, nothing.
Thanks in advance.
How can I solve this, or, at least, know which exact firmware is the phone running ?
By the way it's a 100% stock phone, no root no recovery, nothing.
Thanks in advance.
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