My Verizon HTC One M8 started suddenly stopped responding to any touch on the upper part of the screen. It's not unusable, only thing that doesn't work is pulling the notifications drawer down and if I click on the address bar of a Chrome tab.
Since my phone is still under warranty (bought it June last year), I called HTC, went through all their troubleshooting procedures, and finally they suggested that the Advanced Exchange scheme - They will put a 599$ hold on my credit card, and then send me a replacement device. When I ship my device to them, they will remove the hold, and I gladly accepted.
Now, when I received an email about the offer, it had this as one of the rules :
"7. After we receive the device, we will diagnose it and if there are any damages that fall outside of the limited warranty, even if they are unrelated to your reported issue, we will email you with a quotation for the repair costs. You will have the opportunity to review the quotation, however the repair costs are non-negotiable and the quotation will be automatically charged to the credit card you placed on file."
Now the thing is My screen has two small cracks, one at the top within 1-2 mm of the glass edge (above the screen area) and near the bottom edge of the glass edge (below the screen area), and the touch is legitimately not working near the top area. But I am afraid HTC might charge me some atrocious amount in the name of fixing the glass even though the touch is not working.
Anyone ever been in such a scenario ? Any Idea how much HTC charges for a screen replacement ? Do you think I should go ahead with this or just keep using my phone as is ? thoughts ?
Since my phone is still under warranty (bought it June last year), I called HTC, went through all their troubleshooting procedures, and finally they suggested that the Advanced Exchange scheme - They will put a 599$ hold on my credit card, and then send me a replacement device. When I ship my device to them, they will remove the hold, and I gladly accepted.
Now, when I received an email about the offer, it had this as one of the rules :
"7. After we receive the device, we will diagnose it and if there are any damages that fall outside of the limited warranty, even if they are unrelated to your reported issue, we will email you with a quotation for the repair costs. You will have the opportunity to review the quotation, however the repair costs are non-negotiable and the quotation will be automatically charged to the credit card you placed on file."
Now the thing is My screen has two small cracks, one at the top within 1-2 mm of the glass edge (above the screen area) and near the bottom edge of the glass edge (below the screen area), and the touch is legitimately not working near the top area. But I am afraid HTC might charge me some atrocious amount in the name of fixing the glass even though the touch is not working.
Anyone ever been in such a scenario ? Any Idea how much HTC charges for a screen replacement ? Do you think I should go ahead with this or just keep using my phone as is ? thoughts ?
via xda-developers http://ift.tt/1MRiHBt
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