Wednesday, April 20, 2016

Motorola Sent Me Back a Dead Phone

Ok so I'm a little annoyed here with how shotty the repair center at Motorola is. I sent my girlfriends phone in about a week ago, due to the speaker going bad. We got it about 5 months ago, so it should be well within the warranty repair window so we sent it off for an RMA fix. Well we got it back today and they denied repairs on the device due to "water damage" even though the sticker shows no water damage to the phone, and they already opened the thing up and messed around inside. The main issue now is that the phone will not turn on at all. I've left in on the charger for a few hours, tried plugging it into my PC to see if it can be recognized, and nothing. I can also see that the phone was opened up, because the backing is peeling up The first time I plugged it in, it showed the "installing new device drivers" window, but after it did that for about 5 minutes there was nothing. I also installed the official Motorola drivers and if I plug it in, my PC detects a device but it just says "USB device not recognized" and that's it.

Am I SOL in this situation? I feel like if I were to send it back or contact Moto, they won't do a thing since they claimed it's "water damaged" but the thing is, when I sent it in the phone was working fine. It was able to turn on, charge and function apart from the blown speaker. Any advice? Or should I just never go Moto again...

I've attached the water damage marker as well, caution as the image is huge.
SIM card marker
http://ift.tt/1SuBaq2
Internal marker
http://ift.tt/1SjYDEV


via xda-developers http://ift.tt/1SuBc16

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