Hello I recently ran into a problem with my Samsung Galaxy S6 32gb black Canadian model. Whenever I launched an app that requires the REAR-FACING camera, the phone would make a vibrating noise...obviously there is something wrong. People would tell me it's the OIS...but my friend's phone doesn't do that. So I looked for the nearest Samsung Authorized center. Acura Computers and Electronics Ltd. in Surrey BC Canada. They told me they didn't have the part in stock and would have to send it to "Samsung". I left my phone there and took my sim card home. Then the guy phoned me saying they needed my password, and I asked why and he said he would try a factory reset. I then told him I already tried a reset to fix the camera issue and no luck. The man then said " okay we will ship it out to Samsung, will take about 7 days. You can check tracking information at ATNE.CA" And I knew something was wrong because ATNE was not Samsung. I looked through the website and s ome reviews, it looked bad, I was panicking and called Samsung support and they told me that the original service center I went to is authorized and trusted by Samsung and that I should have no issues with them and what they do. Okay, so now I'm just worrying about what if they use cheap Chinese parts for the camera? Or screw something up in the process? ATNE is located in Ontario do I shouldn't worry about the time its going to take.Please help me, should I be worrying this much? Thanks.
(PS. I did not do the shipping label method directly from Samsung because I didn't want to wait nearly 20 days.)
(PPS. My phone is covered under Samsung's warranty)
Sent from my Galaxy Nexus using Tapatalk
(PS. I did not do the shipping label method directly from Samsung because I didn't want to wait nearly 20 days.)
(PPS. My phone is covered under Samsung's warranty)
Sent from my Galaxy Nexus using Tapatalk
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