Question 1. This just happened right now my s5 is starting up and sometimes it shows the s5 startup powered by android sometimes not after that it proceeds in starting up with the usual sound effects but the problem is the screen is just plain black. Now i believe my phone is proceeding to the homescreen cause i tried to ring it and it did plus my ringtone music played. I tried pulling the battery multiple times and start the phone but still same result. I also tried the taking the battery off and pressing the power button for a minute. also tried the safe mode, but none of them worked. What do you think? is it a firmware or a hardware issue?
Question 2. Im still not sure the cause of the problem. Because of the black screen issue i I wanted to backup my files saved in the phones memory. However my phone is locked through my fingerprint and I guess because of that when I connect my phone to the pc im unable to access my files. Is there anyway I can access my files through a pc and unlock it using my phone's fingerprint alternative password?
TIA
Question 2. Im still not sure the cause of the problem. Because of the black screen issue i I wanted to backup my files saved in the phones memory. However my phone is locked through my fingerprint and I guess because of that when I connect my phone to the pc im unable to access my files. Is there anyway I can access my files through a pc and unlock it using my phone's fingerprint alternative password?
TIA
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