Friday, December 25, 2015

Gear Manager stuck at "Gear not Found. Please turn on your Gear and try again"

Hello everyone! This is my very first post at xda and unfortunately it's about a sad subject.

I got a Samsung Gear S2 to my Dad for Christmas and when I was talking with the salesman (that by the way treated me really really bad, I thought for a moment that he would just throw the watch box at me and grab my money), he told me that his phone (Moto E) was compatible with the Gear, and the only requirement was the Android 4.3 version or higher. The version of Moto E is 5.0, so I was confident that it would work.

Yesterday I gave the watch to my Dad. We installed all the required apps (Samsung Gear, Gear Plugins and Samsung Accessory Services).
Unfortunately, the Samsung Gear app just can't find the watch. We tried everything. Hard resets and so on.

The fun thing is that I can find it on Bluetooth devices (outside the Samsung app, inside Settings) and I can even pair with it, but the app is completely unaware that the watch is turned on and discoverable.

I didn't get any compatibility errors. I just can't even find the watch using the Samsung app.

Is there anything that I can do or just buy a new phone?

Thanks in advance,
Vinicius


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